Contact Us
Have questions? We're here to help. Reach out to us anytime.
Send us a Message
Get in Touch
Address
Kathmandu, Nepal
Thamel, Ward No. 26
Phone
+977-1-4441234
+977-9801234567
support@nepalpay.com
info@nepalpay.com
Business Hours
Mon - Fri: 9:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
Frequently Asked Questions
How long does a transfer take?
Most transfers are completed within minutes. However, first-time transfers may take 24-48 hours for KYC verification.
What are your fees?
We charge a low fee starting from 0.5% with no hidden charges. The exact fee depends on the destination country and transfer amount.
Is my money safe?
Yes, we use bank-level security with 256-bit SSL encryption. We are licensed and regulated by Nepal Rastra Bank.
Do I need a credit card to sign up?
No, you don't need a credit card to create an account. You can sign up with just your email address.
Emergency Support
For urgent transfer issues or security concerns:
+977-1-4441234