Contact Us

Have questions? We're here to help. Reach out to us anytime.

Send us a Message

Get in Touch

Address

Kathmandu, Nepal

Thamel, Ward No. 26

Phone

+977-1-4441234

+977-9801234567

Email

support@nepalpay.com

info@nepalpay.com

Business Hours

Mon - Fri: 9:00 AM - 6:00 PM

Sat: 10:00 AM - 4:00 PM

Frequently Asked Questions

How long does a transfer take?

Most transfers are completed within minutes. However, first-time transfers may take 24-48 hours for KYC verification.

What are your fees?

We charge a low fee starting from 0.5% with no hidden charges. The exact fee depends on the destination country and transfer amount.

Is my money safe?

Yes, we use bank-level security with 256-bit SSL encryption. We are licensed and regulated by Nepal Rastra Bank.

Do I need a credit card to sign up?

No, you don't need a credit card to create an account. You can sign up with just your email address.

Emergency Support

For urgent transfer issues or security concerns:

+977-1-4441234